Versand

Last updated: February 19, 2026

Jorgens Kennel Global processes and ships orders through its North American operations and distribution structure:

Osterwitz LLC
1555 N Sierra St, Apt 127
Reno, NV 89503
United States
+1 (775) 203-2736
info@osterwitz.com

This operational model ensures consistent handling standards, secure order processing, and reliable delivery for customers located in the United States.

Order Processing

Orders are typically prepared for shipment within  Fast Standard Shipping (2–5 Days) after payment confirmation.

Processing times may be extended during peak periods such as promotions or holidays.

Once the shipment is prepared, customers receive an email containing tracking details.

Shipping Carriers

We work with established carrier networks to provide stable and trackable delivery service, including:

  • FedEx

  • UPS

Carrier selection is determined based on destination, service availability, and package specifications.

Estimated Delivery Times

Delivery timeframes are calculated from the shipment date:

United States: Fast Standard Shipping (2–5 Days)

International destinations:
Delivery times vary depending on country and carrier network.

Transit times may be affected by factors outside our operational control, including weather conditions, customs procedures, or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • destination

  • package weight and dimensions

  • selected shipping service

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

If a shipment is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Tracking

All shipments include tracking when available.

Tracking updates are provided directly by the carrier and may take time to appear after the shipping label is generated.

Lost, Delayed, or Damaged Shipments

If a shipment is delayed, please allow additional time for carrier updates.

If an order arrives damaged, contact us within 48 hours of delivery with:

  • order number

  • description of the issue

  • clear photos of the product and packaging

If a shipment is officially confirmed as lost by the carrier, the case will be reviewed and an appropriate resolution will be provided.

International Orders & Customs

For international shipments:

  • local duties and import taxes (if applicable) are the responsibility of the customer

  • customs processing times vary by country

Contact

For shipping-related inquiries:

Jorgens Kennel Global
c/o Osterwitz LLC +1 (775) 203-2736 info@osterwitz.com
1555 N Sierra St, Apt 127
Reno, NV 89503
United States

📞 +1 (775) 203-2736
📧info@osterwitz.com